Terms & Conditions

Cancellations, Changes, & Refunds

CANCELLATIONS can be made up to 48 hrs after booking.

After that orders will have been made and resources allocated and NO REFUNDS will be issued.

In order to reduce the potential for human error, WE DO NOT EDIT SHIPPING FILES, changes should be submitted as an updated shipping file, same 15 day deadline applies.

Delivery TImelines, & International orders

SHIPPING ADDRESSES and FULL PAYMENT must be received 15 DAYS prior to the event to ensure delivery.

DELIVERY TIMELINES are based on our experience with shipments, but are not guaranteed as we rely on third party delivery services like FedEx, UPS, Purolator, Canada Post, USPS, and local couriers.

LATE SHIPMENTS due to delivery service delays can have the event rescheduled at no additional cost and perishable items refunded or reshipped depending on the situation.

Addresses must be provided in our SHIPPING FILE (download here) and APPROVED by the event organizer for accuracy. ONLY SEND FILES READY TO SHIP as we action on them as soon as possible.

Our deliveries already select expedited shipping wherever possible due to the perishable nature of most of our kits and are sent strategically to avoid having perishable items sit in a shipping facility over the weekend and avoid variable temperatures uniquely affecting food and drink. If there are delays, it is not possible to rush deliveries further.

It is the guests responsibility to open and store items as soon as they are received. Perishable items are packed for shipping timelines ONLY, and should be OPENED IMMEDIATELY. 

Items damaged or stolen because they were left out or not opened will not be refunded or reshipped.

Where possible we will do our best to assist with INTERNATIONAL ORDERS to the US and UK using local partners.

Our company however, operates in Canada and will charge all applicable local taxes on the full order and requires that 80% of the guests be in Canada.

There will always be more risk sending INTERNATIONAL ORDERS both with delays and lost packages. Should a package be lost or delayed due to a shipping company error, we reserve the right to refund instead of resend.

Privacy Policy

SHIPPING FILES ARE DELETED after the event, and we do not store shipping information, however, information is submitted to delivery services and are subject to their privacy policies.

SHIPPING INFORMATION is only used for shipping purposes. PHONE NUMBERS and EMAIL ADDRESSES are requested by most delivery services in case they need to coordinate quickly. We do not use them for marketing purposes.